Refund & Return Policy

1. Research Products – All Sales Final

Due to the sensitive and specialized nature of our research products, all sales are final.

Products sold on realretatrutide.com are intended strictly for laboratory research purposes and are handled under controlled conditions. For safety, quality control, and regulatory reasons, we cannot accept returns or exchanges once an order has been shipped.

2. Damaged or Incorrect Items

If you receive:

  • A damaged product

  • An incorrect item

  • A missing item from your order

You must notify us within 48 hours of delivery.

To report an issue, please email:

sales@realretatrutide.com

Include:

  • Your order number

  • Photos of the product and packaging

  • A description of the issue

Failure to notify us within 48 hours may result in denial of replacement or credit.

3. Lost or Stolen Packages

Once an order is transferred to the shipping carrier, realretatrutide.com is not responsible for:

  • Lost packages

  • Stolen packages

  • Delivery delays caused by the carrier

If your tracking number shows delivery but you did not receive the package, you must contact the shipping carrier directly to initiate a claim.

We may assist at our discretion but are not liable for carrier errors.

4. Order Cancellations

Orders may only be canceled before shipment.

If your order has already been processed or shipped, it cannot be canceled.

To request cancellation, email:
sales@realretatrutide.com

5. Refund Eligibility

Refunds may be issued only under the following circumstances:

  • The item is confirmed defective upon review

  • The wrong product was shipped

  • The order was successfully canceled before shipment

Refunds, if approved, will be issued to the original payment method. Processing times may vary depending on your payment provider.

6. Chargebacks & Disputes

Initiating a chargeback without first contacting us to resolve the issue may result in:

  • Permanent account suspension

  • Refusal of future service

We are committed to resolving legitimate concerns promptly and professionally.

7. Contact Information

For all refund or return inquiries:

Email: sales@realretatrutide.com
Website: realretatrutide.com