Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

Orders placed after business hours may begin processing the following business day.

You will receive a confirmation email once your order has been shipped, including tracking information where available.

For order inquiries, contact:
sales@realretatrutide.com

2. Shipping Methods & Delivery Times

We offer the following shipping options within the U.S.:

Delivery times are estimates and not guaranteed.

International shipping may be available; please contact sales@realretatrutide.com for details.

3. Shipping Carriers

We ship using reputable third-party carriers. Once an order is transferred to the carrier, responsibility for delivery timing rests with the shipping provider.

4. Shipping Accuracy

Customers are responsible for providing accurate shipping information at checkout.

realretatrutide.com is not responsible for:

• Incorrect addresses provided by the customer

• Packages returned due to address errors

• Delivery delays caused by incorrect information

If a package is returned due to incorrect address details, reshipping fees may apply.

5. Lost, Stolen, or Delayed Packages

Once an order has been marked as delivered by the carrier, realretatrutide.com is not responsible for lost or stolen packages.

If your tracking shows delivery but you did not receive your package:

1. Contact the carrier directly to initiate a claim.

2. Notify us at sales@realretatrutide.com for assistance.

We are not liable for delays caused by:

• Carrier issues

• Weather events

• Customs processing

• Incorrect shipping information

• Force majeure events

6. International Shipping & Customs

International customers are responsible for:

• Ensuring products are legal to import into their country

• Paying any applicable customs duties, taxes, or fees

• Complying with local regulations

realretatrutide.com is not responsible for:

• Customs delays

• Seizures

• Confiscations

• Additional import fees

If a package is refused or seized by customs, refunds will not be issued.

7. Discreet Packaging

Orders are shipped in secure packaging appropriate for research materials. Specific packaging methods may vary to ensure product integrity and safe transit.

8. Damaged Shipments

If your order arrives damaged, you must contact us within 48 hours of delivery at:

sales@realretatrutide.com

Please include:

• Your order number

• Photos of the damaged packaging and product

Failure to report damage within 48 hours may result in denial of replacement.